Game changing CX+EX masterclasses for leaders and teams
Exceptional high impact, bespoke leadership and frontline customer service masterclasses.
You just know that your team’s well-being and skills need a supercharge. You have targets to achieve and results to deliver. On time, on quality and on budget.
I am 100% confident that, together, we can achieve significant improvements. Guaranteed
Are you ready to make a powerful transformation in your customer and employee experience?
Virtual online facilitated development for your leaders, team managers and frontline customer teams
Award winning frontline customer service masterclasses
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Exceptional Customer Service
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Complaint Management
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Sales Through Service
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Working From Home
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Motivational Team Building Online Events
Customer & employee centric leadership masterclasses
High impact, bespoke and game changing
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Managing Hybrid Teams
The NEW Managing Hybrid Teams online live programme is the place to learn how to manage hybrid teams successfully.
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CX+EX for Team Managers
Learn how to make a definitive connection between customer experience and employee experience, with completing results. Discover the power of CX+EX and how it will transform your customer organisation.
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The Ultimate CX+EX Masterclass
Exciting, challenging and game-changing. CX+EX masterclasses for leaders to power customer experience and employee experience.
100% focus for customer service, CX, support and sales organisations.
Keynote Presentations
Inspire, motivate and galvanise your own leaders and teams.
Industry keynote presentations, webinars and masterclasses.
Book Natalie for your next conference.
Team Workshops
Whether its cultural change, new ways of working or just a need to bring together your teams in our new world. We have team workshops that reenergise and empower your teams to develop new skills.
IGNITE THE PASSION
Specialist Support
Design. Build. Test. Transfer.
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Induction
▶︎ Time to Competency
▶︎ Confidence & Skills
▶︎ Employee Onboarding Experience
World class induction to put customers into the heart of your organisation.
Achieve operational targets and best customer experience and improved employee retention.
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Employee Experience
▶︎ Employee Well-being
▶︎ Cultural Change
▶︎ Performance and Retention
Award winning cultural and behavioural change. Harnessing the power of CX+EX.
Achieving improved results for your organisation, customers and employees. Guaranteed.
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Brilliant Conversations
▶︎ Improve NPS & ESAT
▶︎ Increase Sales
▶︎ Reduce Complaints
Increase service quality, reduce complaints and improve all KPI’s.
Reduce employee stress. whilst aligning digital transformation to deliver business advantage.
Participant feedback:
Insightful, strategic and actionable
Powerful, growth and EPIC
Inspiring, insightful, life-changing
Challenging, motivating, targeted
Illuminating, challenging, progressive
Rational, innovative, valuable
Empowering, impactful, self-belief
Revitalising, measured, eye-opening
Insight, solutions led, challenging
Improving performance, without doubt
Huge, eye opening, just brilliant!